IT Infrastructure Engineer in New York NY | NYC | Resume 10 Years

James Garrigan IT Infrastructure Engineer

James Garrigan

IT Infrastructure Engineer

Resume 10 Years


Innovative and Multifaceted IT Infrastructure Engineer

Integrates Top-Quality Training, Analytical Skills, and Problem Solving Expertise, to Determine Precisely and Then Fulfill Client and End-User Technical Requirements


Expert IT Specialist Contractor via Broad Crossing Inc.

New York City Department of Education


Brooklyn, NY

July 2021 - Present

  • The contract job was renewed for two additional years with a new job title via Broad Crossing Inc.
  • I am now managing 13,000 lines of code for the server integration tasks. Circa July 2019 550 lines of code existed.
  • The average execution time for the server integration process has decreased from several hours to 50 minutes and the amount of human input has also been greatly reduced.
  • As new requirements for the server integration process arise I update the PowerShell code and the QA process accordingly.
  • I developed code which proactively monitors over 3,300 physical and virtual servers.
  • Embedded within the monitoring framework is code which enables the servers to automatically resolve faults for both Hyper-V replication and DHCP and some unresponsive operating system states.
  • Via PowerShell I generate reports which enable management to proactively allocate larger blocks of IPv4 addresses to schools. I have also created code which updates the configuration of the respective DHCP scope.
  • I implemented and deployed code which creates a centralized nightly backup of the DHCP configuration from each school.
  • I created and tested code which extracts data from schools systems for capacity planning.

Specialist / Classroom Connectivity - Server QA Deployment Engineer Contractor via IIT

New York City Department of Education


Brooklyn, NY

July 2019 - July 2021

  • I optimized existing PowerShell scripts for the configuration and integration of two Windows Server 2012 R2 Hyper-V Hosts with five virtual machines, three - 2012 R2 VM's and two - Red Hat Linux 6.4 VM's.
  • I reduced the integration's deployment time by approximately 50%.
  • I significantly reduced the quantity of manual input for the integration. For example I used plink.exe to automate tasks which were manually executed within the vi editor. I also used winscp.exe to automate copying files.
  • I utilized Excel to create an integration checklist.
  • I created a quality assurance procedure to verify the configuration of the integration.
  • I created new versions of the integration scripts for Windows Server 2012R2, Windows Server 2016, Windows Server 2019, RHEL 7.7, RHEL 8.2, and CentOS 7.
  • I created Red Hat and CentOS Kickstart images which enable automated custom settings per site. Previously the inherited RHEL 6.4 script block required the operator to manually enter the IP settings and the host name.
  • Within the integration script I provided the operator with the ability to selectively execute blocks of code thus enabling the operator to both recover from errors and rebuild individual VM's.
  • I created documentation for the pre-integration tasks and the integration tasks. I update the documentation as needed and I share it with the related teams.
  • I also execute live demonstrations for my colleague, a NYC DOE employee, so he becomes aware of the process changes.
  • I created a PowerShell script which locates and resolves Hyper-V replication problems.
  • All blocks of code that execute changes are tested within an IT lab prior to being used within the production environment. Creating an IT lab was my first significant request to the Server Operations team.
  • Daily tasks include receiving help desk (Cherwell) tickets, executing the scope of work, and updating the tickets accordingly.

Information Technology Contractor

New York City Department of Education


Brooklyn, NY

July 2019 - Present

  • Provide support for the Classroom Connectivity Project of school server integration including but not limited to delivery, installation, and break/fix activities.
  • Configure physical (Windows 2012 R2 Core) and virtual servers (3 Windows VMs and 2 Linux VMs), Remote Access cards, Active Directory, DNS Services, LAN and network services.
  • Troubleshoot and provide support for hardware and software problems during the server integration including, but not limited to, DHCP, DNS, Active Directory, SNMP, TCP/IP, and WINS.
  • Create and update documentation of all work effort to support server integration for sites, including design documents and process diagrams
  • Perform testing on Servers.
  • Interact with the client's end-users and vendors to resolve logistic and hardware issues with equipment.
  • Script/automate tasks to improve provisioning and troubleshooting

IT Support Engineer and IT Training and Job Search

Job Search Activity

New York, NY

October 2018 - July 2019

Notable activities:

  • IT Training: Skillsoft online training classes
  • Created an Internet site within Linux to advertise my skills | distribute cover letters, resumes - Integrated with Google Analytics | Adsense, Search engines: Bing, Google, Yandex

IT Support Engineer

PHM Services


New York, NY

April 2019 - April 2019


  • Wonder Works Construction - Disaster recovery team member
    • Desktop support - Formatted hard drives, deployed Windows 10: added to the domain and installed software
    • Server 2012 support - Active Directory issues - diagnosed (dcdiag) / repaired (esentutl) after a system restore

IT Support Engineer

Baseil Associates


New York, NY

March 2019 - March 2019


  • Cravath, Swaine & Moore LLP - I was a member of a team that updated the Lenovo software on Windows 10-based computers and verified / updated the inventory of the end-user computer hardware.

IT Support Engineer

SourceWave Inc


New York, NY

November 2018 - November 2018


  • American Express - End User Relocation | New York Life - End User Relocation

IT Infrastructure Engineer

Kipany Productions, Ltd


New York, NY

May 2018 - October 2018

Responsible for supporting:

  • Company network, data center and end user computing hardware, Office 365 / Email encryption, Asset inventory
  • Security and Compliance Initiatives: PCI DSS, HIPAA/Hitech, and SOC 2
  • Documentation | Visio Diagrams

IT Systems Field Engineer

PHM Services


New York, NY

May 2017 - May 2018

I provided a variety of ad-hoc services for clients.

  • Administration - Migrated Exchange mailboxes | Created/Deleted Active Directory user accounts
  • Problem Resolution - VMware-based Windows Servers | Desktop Operating systems | Applications | Software

IT Messaging Contractor via KFORCE

New York City Department of Information Technology & Telecommunications


Brooklyn, NY

January 2017 - May 2017

I was responsible for assisting DoITT with planning and implementing new Enterprise Vault email archiving policies.

From a recommendation - Though the project never got off the ground, James did write a comprehensive document on what the City needed to do to reach its goal.

  • The NYC DoITT Director offloaded tasks to me.
    • I created proposals to enable city agencies to obtain funds to purchase equipment and/or software.

IT Systems Consultant via PHM Services

Industrial and Commercial Bank of China Financial Services LLC


New York, NY

July 2016 - December 2016

I added value to the client by partnering with the in-house IT staff to complete the assignments with a high level of precision. A discovery process was performed, the subject matter was researched, the client was presented with options, and based on the client's feedback the plan was amended, verified within a VMware-based IT lab, and executed in production. A detailed run-book with Visio diagrams was created for the implementation.

  • Built a VMware-based IT lab environment that contained elements from production to prepare for live changes
  • Upgraded the existing single node BlackBerry Enterprise Server (BES) v. 5.0.2 with MSDE to a two node Active/Passive (high availability) configuration v. 5.0.4 MR13 cluster with SQL 2014
  • Created a Mobile Device Management (MDM) proposal to deploy and manage Apple devices
  • Active Directory
    • Optimized Microsoft DNS and group policies in a multi-forest environment
    • The recovery plan leveraged a combination of scripts with command line utilities to export the DNS configuration / data and similar scripts were created and verified for restoring the environment
    • Prepared for an IT audit by identifying stale computer objects via PowerShell scripts
    • Customized reports were created by modifying an Excel add-in's code to accept LDAP queries
  • Upgraded legacy operating systems, e.g. Server 2008 to Server 2012 R2 via the use of VMware OS templates
    • Migrated - FSMO roles | certificate authorities (PKI) | domain controllers | application servers
  • Provided guidance and acted as a technical resource to both IT management and the service desk
    • IT Management: MDM Solution | Microsoft Technology | FINRA Compliance
    • Service Desk: Symantec Ghost | McAfee EPO
  • Patch Management - Deployed a VMware-based 2012 R2 server with the WSUS role in the "DR" datacenter
    • Utilized group policies to enable the DR computer objects in the forests to use the same WSUS server

IT Infrastructure Engineer / Team Leader

Lloyds Bank, Plc.


New York, NY

March 2011 - May 2016

Hired as a full-time employee.

I was a trusted advisor to management, developed innovative solutions for unique problems, delivered projects in a timely and efficient manner, resolved end user and other technical issues, and shared knowledge with colleagues. Systems: Exchange 2003 - High Availability - CA RHA Clusters, Exchange 2007 Microsoft Clusters (CCR's) on VMware, and BlackBerry 5.x / 12.x, RightFax - High Availability, using VMware Site Recovery Manager.

  • Participated in a datacenter migration: Data circuits | Created a script to copy data from EMC storage to NetApp storage. The script leveraged Robocopy and recursive logic to mitigate issues with long file/folder paths
  • PowerShell / batch file scripts / scheduled tasks were utilized to extract and forward data via email to UK teams
  • A PowerShell script was created to increase the efficiency of the monthly Microsoft patch installation process. The script stopped services on related groups of servers, application servers followed by the database servers. All servers were restarted, patches were installed, necessary reboots occurred, and the services were started on the database servers followed by the application servers.
  • Redesigned the US Active Directory - Forest Consolidation | Group Policy | Schema updates - to harmonize US AD to headquarters' directives with minimal impact to production
  • Implemented Cisco IronPort email security appliances with redundancy
  • Implemented MessageLabs SPAM Manager: Reduced IT overhead | Provided better service to the colleagues
  • Managed Microsoft Exchange - Consolidated Exchange Organizations | Upgraded Exchange 2003 to Exchange 2007 Microsoft Clusters (CCR's) on VMware
  • Implemented BlackBerry 5.x and 12.x with high availability
  • Integrated InfoBlox DNS physical and virtual appliances with Microsoft DNS: Harmonized US and UK systems and enhanced the security posture of the IT environments
  • Managed RightFax | Upgrades | SIP line migration | BCP via VMware Site Recovery Manager
  • Optimized / redeployed Websense and Microsoft ISA to achieve better integration in the production and the DR datacenters thus eliminating past issues | Leveraged pac files - enabled a simple method of automatic failover/ load-balancing. Utilized group policies to push the configuration to servers and workstations
  • Replaced Websense / Microsoft ISA with appliances from Trustwave (M86): Malware filtering, URL filtering, Internet Proxy - Created the initial polices, regex expressions … - handed over to the US IT Security team
  • Participated in the rollout of Windows 7 | Policies | Configuration | Application Palette
  • Composed documentation for business requirements, project implementation, bulletins, Visio diagrams
  • Created PowerPoint presentations to educate and to build consensus for strategic decisions
  • Acted as IT Liaison to internal and external counsel for all US and relevant UK Legal Discovery (e-discovery), gathering relevant data for active and pending litigation. Application - Enterprise Vault Discovery Accelerator
  • Managed the US IT Compliance (FINRA) program for a broker/dealer business from inception, employing Enterprise Vault Compliance Accelerator with WORM storage to satisfy FINRA requirements 17a-3 and 17a-4
  • Responsible for the annual audit with the Bank's 3rd party designee to FINRA
  • Implemented Globanet's Merge1 to capture BlackBerry SMS | PIN-to-PIN | Bloomberg Email
  • Implemented Actiance Vantage software to capture Cisco Jabber chat data
  • Managed and executed the IT Infrastructure tasks for a business divestment
  • Provided guidance to the UK e-surveillance program to satisfy a LIBOR requirement for the FSA
  • Primary contact between US IT Infrastructure and UK - Home Office IT for Cyber-security and Infrastructure projects | IT related - Architecture, Project funds, Human Resources - Training systems | Employee Records
  • Built multiple VMware-based preproduction test environments in the US that were integrated with the respective UK headquarters IT test environments to facilitate the deployment of UK application/systems in the US
  • Leveraged VMware to deploy Windows servers from OS templates integrated with UK standard build scripts
  • Assisted with the administration and maintenance of Citrix XenApp, NetScaler, VMware vSphere, NetApp SAN

Key Skills

  • Active Directory
  • Archiving
  • Business Continuity Planning (BCP)
  • Connectivity Devices & Protocols
  • Cyber Security
  • Directory Services
  • Disaster Recovery
  • DNS
  • Documentation
  • E-Discovery
  • Exchange 2007/2003
  • Group Policy
  • High Availability
  • Hyper-V
  • Messaging
  • Network Communications
  • Patch Management
  • PowerShell
  • TCP/IP
  • Windows Server 95, XP, 7, 10
  • Windows Server NT 4.0, 2000, 2003, 2008, 2012, 2016, 2019

Hands-on Skills

  • Enterprise Vault
  • NetApp SAN
  • Red Hat Linux RHEL
  • VMware





Microsoft Server 2016 MCSE Course

Microsoft Certified System Engineer

December 2000

Microsoft, License 2164299

Independent Learning

Mastering Windows Server 2019 by Jordan Krause



IT Infrastructure Engineer | New York NY | Recommendations

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Deployment Virtualization Troubleshoot Firewall Configure ITIL Threats Service Desk

Data Center Encryption IT Solutions End Users Connectivity Cloud based Vendor IT Service

Servers End User Authentication IT Services Administrators IT Department Network Security

Datacenter Cloud Computing Systems Administrator Network Services On premise

Managed IT Network Infrastructure Network Engineer Infrastructure Services IT Security

Application Development Managed IT Services Wireless Network IT Management Systems

Engineering System Administrator Technology Solutions